Privacy Policy

Last updated: 15 September 2026

D&C Operations Group (“D&C Operations Group”, “D&C”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, submit an enquiry or use our services.

1. Who we are

D&C Operations Group provides logistics coordination and operational support services to businesses.

For privacy-related enquiries, please contact us at:

Email: coordination@dcoperations.co.uk

2. Information we collect

We may collect personal information including:

  • Your name
  • Business or company name
  • Email address
  • Telephone number
  • Business address
  • Information provided through an enquiry or contact form
  • Information relating to the services you request
  • Communications between you and D&C Operations Group
  • Technical information about your device and use of our website, where applicable

3. How we collect your information

We may collect information when you:

  • Contact us by email or telephone
  • Submit an enquiry through our website
  • Request information about our services
  • Become a client
  • Communicate with us regarding our services

We may also automatically collect certain technical information through cookies and similar technologies.

4. How we use your information

  • We may use your information to:
  • Respond to enquiries
  • Provide information about our services
  • Provide and manage our services
  • Communicate with clients and prospective clients
  • Coordinate operational and logistics requirements
  • Manage our business relationship with you
  • Process payments and invoices where applicable
  • Maintain business records
  • Improve our website and services
  • Protect the security of our website and systems
  • Comply with legal and regulatory obligations

5. Lawful basis for processing

Where applicable, we process personal information on the following lawful bases:

  • Contract: where processing is necessary to provide services or enter into an agreement with you.
  • Legitimate interests: where processing is necessary for our legitimate business interests and does not override your rights.
  • Legal obligation: where we are required to process information by law.
  • Consent: where you have provided consent for a specific purpose.

Where we rely on consent, you may withdraw your consent at any time.

6. Sharing your information

We may share relevant information with trusted third-party service providers where necessary to operate our business or provide our services.

This may include technology providers, website providers, accounting providers, professional advisers and operational partners.

We may also disclose information where required by law or where necessary to protect our legal rights.

We do not sell your personal information.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to provide services, maintain business records, comply with legal obligations or resolve disputes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you may have rights under UK data protection law to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing
  • Request transfer of certain information
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact:

coordination@dcoperations.co.uk

10. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this website.

12. Contact

For questions regarding this Privacy Policy, please contact:

D&C Operations Group
Email: coordination@dcoperations.co.uk